Terms and conditions

MLS Ltd - Terms and Conditions relating to the provision of services to IAM LiveSmart

Updated [May 2018]

These are additional terms and conditions that, in addition to the IAM RoadSmart membership terms and conditions (which can be found at https://www.iamroadsmart.com/terms-and-conditions, apply to IAM LiveSmart.

IAM RoadSmart has appointed, us, Boundless by CSMA, which is a trading name of Motoring & Leisure Services Limited, a subsidiary of the Civil Service Motoring Association Limited, whose registered office is at Britannia House, 21 Station Street, Brighton, BN1 4DE, registered in England under co.no. 02813598 to deliver IAM LiveSmart to you.

Motoring & Leisure Services Limited is authorised and regulated by the Financial Conduct Authority.

In these terms and conditions references to “we”, “our” and “us” are to Motoring & Leisure Services Limited.

Our website https://www.iamlivesmart.co.uk is provided for the benefit of IAM RoadSmart members, most of whom are located in the United Kingdom. We administer the website from England and through our service providers who may or may not be based in England.

Membership Benefits

Membership of IAM LiveSmart will provide you with access to a wide range of benefits.

A typical IAM LiveSmart package may include:

  • Full access to our website. https://www.iamlivesmart.co.uk/
  • The opportunity to attend events and activities nationwide.
  • The opportunity to access a large range of partners offering member discount offers and perks on a wide variety of products and services.

We reserve the right to change the benefits that apply to IAM LiveSmart at any time and without prior notice.

IAM LiveSmart can be used by you, the IAM RoadSmart member, only unless otherwise specified below:

  • Breaks/Leisure Retreats, Events, and Experience Bookings – you must be part of the booking party. If any of these benefits of membership are being purchased as a gift then you must be the purchaser.
  • Approved partner offers – you must be the purchaser and participating in the booking/service provided.

Any other external providers of a benefit, access to which is provided by us included within your membership package will have absolute discretion in relation to the provision of those services, and membership of IAM RoadSmart does not guarantee that we will accept an application from you for the provision of services. These external providers will have their own terms and conditions which will apply to the benefits they provide.

Services supplied by us will be subject to our own terms and conditions.

IAM LiveSmart Benefits

If you are a current IAM RoadSmart member, and provided you accept these terms and conditions, you automatically get access to IAM LiveSmart Benefits for as long as you remain an IAM RoadSmart member. You will need to give your details to us in order for us to provide access to the IAM LiveSmart benefits.

Unforeseen Events

We shall not be liable to the other for any delay or non-performance of our obligations due to an event outside our control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any other event that cannot be reasonably be planned for or avoided. In such circumstances, we will contact you as soon as possible to let you know and will take steps to minimise the delay. Provided we do this, we will not be liable for any delays caused by the event.


We are responsible to you for foreseeable loss and damage caused by us. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to your access to the IAM LiveSmart benefits.

We are not liable for business losses. We only provide access to the IAM liveSmart for domestic and private use. If you use IAM LiveSmart for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Information Provided

While we may provide you with information, that information is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information provided by us.

Although we make reasonable efforts to update the information we, we make no representations, warranties or guarantees, whether express or implied, that that information is accurate, complete or up to date.

How we may use your Personal Data

We are the data controller of any personal data you supply to us. The personal data you supply will be used to service your access to the IAM LiveSmart.

We will only use your personal data relating to the IAM LiveSmart as set out in our privacy notice. This privacy notice includes important information about your rights with regards to your personal data.

When sending information through the internet (including personal and financial information), please be aware that the security of your information cannot be guaranteed even if data encryption is used. You should carefully consider what information you send by electronic means.


We may make changes to these terms and the available benefits from time to time, but if we do so we will notify you.

Prize Draw and Competition Rules

All prize draws and competitions which are associated with our offers are subject to separate terms and conditions, as written at the time of the prize draw, competition or offer. Prize draws and competitions are not open to employees of IAM RoadSmart, of us or any of our subsidiaries.

Governing Law and Jurisdiction

These terms and conditions are governed by English law and you can bring legal proceedings in respect of them in the English courts. If you live outside of England and Wales, you can bring legal proceedings in respect of them in the English courts or the courts of the country in which you live.

Alternative dispute resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you can submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.

Third parties

Other than those terms which confer a benefit on IAM RoadSmart these terms and conditions are not enforceable by anyone other than you and us.

IAM RoadSmart Brand

Use of the IAM RoadSmart logo and brand identity is not permitted in any circumstances unless you are an approved partner of IAM RoadSmart, or IAM RoadSmart has granted you express permission to do so.

Queries Comments and Complaints

Responding to complaints:

If you have any queries, comments or complaints about your membership, please contact our IAM LiveSmart team on 0330 123 0398.

We will acknowledge a complaint within five business days by sending you a letter or an email of acknowledgement.

We will aim to provide a final response within four weeks of receiving the complaint. Where this is not possible, we will update you in writing outlining the progress of the complaint along with an indication of the timescale involved to produce a final response.


Calls to us may be recorded for training and quality purposes.

Opening Hours:

Monday to Friday: 08:00 to 20:00.

Saturday and Sunday: 09:00 to 17:00.

Bank Holidays (Excluding Christmas, Boxing Day, New Year’s Day, Easter Day): 09:00 to 17:00.